Finish faster online! Usability study
To determine students’ ease of navigating the system’s online course finder, the lab team conducted usability testing with current California community college students. Tool testing revealed opportunities for the product team to increase student understanding through clearer landing page copy, improved search functionality, and a simplified enrollment process.
Student Journey to Success Project
With the overarching goal of creating a more seamless, equitable student on boarding process, we set out to understand how improved tool design could reduce prospective student drop-offs. The project was a precursor the Lab’s development and included a landscape analysis of existing student-facing tools, persona development, student journey mapping, and development of a behavioral design framework to reduce barriers to student success.